How Microsoft certified Contact Centres with AI can drive efficiency and customer experience in the Modern Workplace

Join Jon Quayle, Presales Practice Lead from Anywhere365 and Chris Goodwill, Strategic Partner Manager and Solution Specialist of Symity as they discuss developments with Dialogue Cloud the Microsoft certified Contact Centre platform and how these can help drive efficiencies and improved customer experience

  • Demystify Microsoft Connectivity Options – Connect, Power and Extend
  • Explain the benefits of Platform Integrations
  • Demonstrate how Artificial Intelligence can drive efficiency
  • Show how simple Automation can improve productivity

Key takeaway from the session will be an understanding of the options to connect a Contact Centre with Microsoft Teams and other platforms effectively, together with knowledge of how Artificial Intelligence can help organisations drive cost savings and improve their customer’s experience of communicating with their business.

Date: Thu 19/10/23

Time: 15:00 – 15:45 BST

Venue: Webinar