Microsoft Pilots & Workshops
Delivered by Symity
Migrating from one platform to another can sometimes be a very daunting prospect. The challenge is to know where to begin.
Understanding the technology landscape, laying out your existing environment, pinpointing what your requirements are and mapping out your next steps with a detailed blueprint of what your migration journey looks like: Take the next step towards your organisational goals with Microsoft pilots and workshops delivered by Symity.
Microsoft Teams Room Workshops
Microsoft Teams Rooms Pilot and Teams Rooms Deployment & Adoption Accelerator
Microsoft Teams Rooms Pilot:
The Teams Rooms Pilot provides organisations with an accelerated hands-on experience of Microsoft Teams Rooms in their environment with two Microsoft Teams Rooms deployments.
Eligibility Requirements:
- Teams PAU (Paid active users) ≥ 1,000, and
- Teams Meetings MAU (monthly active users) ≥ 500, and
- Teams Rooms MAD (monthly activated devices) < 25
Teams Rooms Deployment & Adoption Accelerator
The Teams Rooms Deployment & Adoption Accelerator engagement is designed to help organisations rapidly deploy and drive adoption of 25+ net new purchased Microsoft Teams Rooms Pro licenses.
Teams Phone Proof of Value Pilot
Teams Phone is a cloud-based phone system with advanced features including call transfer, multi-level auto attendants and call queues. The Microsoft Teams Phone Proof of Value is an engagement that enables customers to pilot their top calling use cases and scenarios for Teams Phone with PSTN connectivity. The expected outcome is a curated plan to purchase and adopt Microsoft Teams Phone.
Microsoft Teams Premium Workshop
Hands-on experience to demonstrate and prove the value of the advanced features of Microsoft Teams Premium in your organisation.
Microsoft Teams Premium is an enhanced version of Microsoft Teams that offers a range of new features designed to make meetings more intelligent, personalised, and secure.
Outcomes of the workshop:
- Enable your top use cases in your own environment to help you get to value faster with Microsoft Teams Premium
- Get training and support to enable your end users and administrators
- Identify potential blockers and challenges ahead of a broader deployment
- An actionable plan outlining potential workstreams and dependencies with clear next steps
Microsoft Places Guided Tour
As part of the Microsoft Teams Premium licence, Microsoft Places is the latest collaboration innovation from Microsoft providing your employees a much greater experience when choosing to work in the office. What’s more, its a great tool to learn and understand your office utilisation allowing your facilities teams to make more informed decisions on office capacity.
In this workshop you will learn how Places can help empower employees to maximize connections with their colleagues and help your organization adapt with the changing needs of the workplace.
In this 1hour 30minute session Symity will cover:
- Desk Booking
- Meeting Room Booking
- Floorplans
- Flexible work co-ordination
- Space optimisation
- Enhanced collaboration
- How facilities use this to monitor buildings
- How this can fit into your workplace
- License Requirements
Microsoft 365 Copilot Workshops
Copilot Vision & Value
This Copilot Vision & Value engagement will facilitate business value conversations by function, providing a blueprint and a way to determine the positive impact to the business in terms of increased revenue, reduced costs and improved employee wellbeing. Through this engagement Symity will frame the value of AI, identify high value AI-transformation scenarios, build a business case, and develop a roadmap outlining the steps you need to take to implement these scenarios with Microsoft Copilot. This engagement is designed for customers that have 300+ Microsoft 365 users and covers Copilot for Microsoft 365, Copilot for Sales/Service/Finance, Copilot Studio, Microsoft Viva.
Copilot Studio Vision & Value
Microsoft Copilot Studio unlocks value for organizations to customize Microsoft Copilot for Microsoft 365 or build their own copilot experiences. The Copilot Studio Vision & Value is a one-day workshop designed to develop priority scenarios and the associated value opportunity enabled through Copilot Studio. Facilitators will introduce Copilot Studio, showcase scenarios related to customer’s business needs and define the potential KPIs and success metrics of the solution. The workshop’s objective is establishing priority scenarios and developing the plan to deploy the solution.
Copilot Role-Based Vision & Value
This Copilot Role-Based Vision & Value engagement will facilitate business value conversations related to sales, customer service, and/or finance functions. It provides a blueprint and a way to determine the positive impact to your business in terms of increased revenue, reduced costs and improved employee wellbeing. Through this engagement, Symity will frame the value of AI, identify high value AI-transformation scenarios, build a business case, and develop a roadmap outlining the steps you need to take to implement these scenarios with Copilot for Sales, Copilot for Service, Copilot for Finance, and/or Copilot Studio. This engagement is designed for customers that have 1,000 or more Microsoft 365 users, have already received a Copilot Value Discovery engagement, have purchased Copilot for Microsoft 365, and are now looking to expand or upgrade to one or more of the role-based Copilots.
Copilot Deployment & Adoption Accelerator
The Copilot Deployment & Adoption Accelerator engagement is designed to assist you with deploying and driving adoption of Microsoft Copilot. The engagement is modular. This engagement is designed for customers that have purchased 1,000 or more Microsoft Copilot licenses and have 3,000 or more Microsoft 365 users. It supports implementations of Copilot for Microsoft 365, Copilot for Sales/Service/Finance, and Copilot Studio.
Workshop Activities:
- Identify business stakeholders, adoption champions, and user cohorts
- Validate scenarios to be prioritized for initial deployment
- Establish success measures and implement Copilot Dashboard and end user surveys to enable ongoing measurement
- Deploy training, champion programs, and engagement community
- Activate users on prioritized scenarios to drive adoption; Build momentum with success stories and knowledge sharing
Copilot Role-based Deployment & Adoption Accelerator
This engagement is designed to assist customers with deploying and driving adoption of Microsoft Role-based Extension. This engagement is designed for customers that have 1,000 or more Microsoft 365 users, have 50+ purchased licenses of Copilot for Sales, Service, or Finance and are looking to accelerate adoption of Copilot for Sales, Service, and/or Finance.
Workshop Activities:
- Identify business stakeholders, adoption champions, and user cohorts
- Validate scenarios to be evaluated
- Build a champions community then engage and train them on the prioritized role-based scenarios
- Enable users to evaluate prioritized role-based scenarios
- Conduct IT enablement sessions: Copilot Dashboard overview, Copilot Studio and Extensibility
- Build or validate the business case for role-based Copilot based on feedback provided by champions and users
- Deliver IT and executive completion reports
Copilot Proof of Value
The Copilot Proof of Value engagement is designed to assist customers with rapidly evaluating Microsoft Copilot. The engagement focuses on proven scenarios to enable customers to see and understand the value quickly, so you have the confidence to invest in and adopting Microsoft Copilot. This engagement is designed for customers that have 300 or more Microsoft 365 users and supports evaluation of Copilot for Microsoft 365 and/or Copilot for Sales/Service/Finance. Partners should position this investment to eligible customers during the sales process to help accelerate the purchase decision.
Security workshops: Threat Protection Engagement
The Threat Protection Engagement is designed to create customer intent for deploying advanced Microsoft Security products, including but not limited to Microsoft Defender XDR and Microsoft Sentinel. The Threat Protection Engagement is delivered in a customer’s production environment by discovering real security threats and vulnerabilities.
Customer Eligibility:
- 300-5000 Paid Available Units (PAU) for Microsoft Entra ID P1, and
- 250+ Monthly Active Users (MAU) for Exchange Online, SharePoint Online or Teams
Security workshops: Data Security Engagement
The Data Security Engagement workshop is designed to create customer intent for deploying and adopting Microsoft Purview solutions. By providing real data driven examples of data security and regulatory risks in your own environment combined with collaborative workshop sessions, the engagement creates compelling ways for customers to remediate and prevent data security risks using Microsoft Purview (E5 Compliance) technologies.
Customer Eligibility:
- 300-5000 Paid Available Units (PAU) for Microsoft Entra ID P1, and
- 250+ Monthly Active Users (MAU) for Exchange Online, SharePoint Online or Teams
Security workshops: Cybersecurity Assessment
The Cybersecurity Assessment is designed to evaluate a customer’s cybersecurity posture and reduce risk exposure by using advanced Microsoft Security products: Microsoft Defender Vulnerability Management, Secure Score, Microsoft Purview for Information Protection Content Explorer and Insider Risk.
The engagement is expected to require about a 1.5-days.
The Cybersecurity Assessment is delivered in your production environment by evaluating current cybersecurity maturity level, discovering and addressing vulnerabilities on clients and servers, and understanding risk related to data security and insider threats.
The Cybersecurity Assessment will provide recommendations and guidance on the next steps to improve your cybersecurity posture and reduce risk exposure based on the assessment findings.
Customer Eligibility:
- 500 – 5000 users with active Windows devices, AND
- 500 – 5000 Paid Available Units (PAU) for Exchange Online, SharePoint Online or Teams, AND
- 50+ Monthly Active Users (MAU) for Exchange Online, SharePoint Online or Teams
Microsoft Dynamics 365 Contact Center Half Day Briefing Workshop
Our Dynamics 365 Contact Center – Modernise Contact Centre briefing offers organisations a high level overview, as well as a deeper dive into ‘The Art of the Possible’ with regards to the features, functions and capabilities of Microsoft’s latest Contact Centre as a Service (CCaaS) platform. We will cover how effortless self-service can be delivered; how the platform can accelerate agent-assisted services and also drive efficiencies to reduce costs.
We explain how your business can succeed in delivering quality Customer Service and exceptional Customer Experience using Microsoft Dynamics 365 Contact Center, whether all users are onsite or where there is a mix with some of the agents remote. As experts in Microsoft Contact Centre platforms and Microsoft Modern Workplace solutions, this briefing we will act as a catalyst for envisioning what a new modern Contact Centre looks like, encompassing communication modalities, call handling, platform integrations, Copilot, reporting, AI automation, intelligence, and administration.