Symity have worked closely with Luware for several years, and the evolution of their Contact Centre as a Service (CCaaS) offering continues to grow and strengthen.
The Luware Nimbus Contact Center is a comprehensive cloud-based software solution, offering organisations an advanced platform to manage their customer interactions effectively. With its unique features and benefits, Nimbus has quickly become a preferred choice for contact centres where tight integration with Microsoft Teams is required.
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- Digital Consultations
Communicate personally, interactively, and safely with your customers through secure web-based, on-demand sessions. Luware Interact enables you to support customers easily and optimally in any place, at any time.
- Advanced Routing
Advanced routing features make sure calls are directed to the right agent, based on the customer’s needs and the agent’s expertise. The system uses an intelligent routing algorithm that considers numerous factors such as customer profile, agent skills, and workload. This guarantees customers are connected to the best available agent.
- Real-time analytics
Real-time analytics provide insights into customer interactions, agent performance, and overall contact centre performance. This feature helps businesses identify areas that require improvement, allowing them to optimise their operations and enhance customer satisfaction.
- Improved Collaboration
Facilitating collaboration among agents, supervisors, and other teams within the contact centre, the system provides a centralised platform for communication. This permits agents to share information and collaborate on customer issues, resulting in faster issue resolution.
Through its high scalability, businesses can add or remove agents, channels, and features as their needs evolve. The system’s cloud-based architecture makes it easy to scale up or down as required, ensuring businesses only pay for what they need.
- Enhanced Security
Robust security features guarantee customer data and interactions are protected from unauthorized access. The system uses encryption technology to secure data transmission and adheres to industry standards such as GDPR and PCI DSS to safeguard compliance.
Symity have helped many organisations transform their existing contact centre or call flows into a more modern, effective, and efficient platform.
We also offer other solutions from the Luware product portfolio, including Enterprise Routing, Call Recording for compliance and Attendant Console. Our Luware expertise stretches across our consulting, deployment, adoption, security, and support teams to make sure you and your customers will experience a significantly improved experience.
We’re happy to discuss any requirement you might have relating to modernising your contact centre, attendant console or call recording platforms.