Anywhere365 Dialogue Cloud Contact Center
Anywhere365 Dialogue Cloud Contact Center is a comprehensive, powerful and flexible software solution that provides organisations with advanced communication and collaboration capabilities for their contact center operations. It is designed to enhance customer interactions and improve agent productivity across multiple channels, such as voice, chat, email, social media and more.
Symity selected Anywhere365 as one of their key Modern Workplace partners, delivering Omnichannel Contact Centres and Attendant Console solutions to clients across the globe.
Anywhere365 Dialogue Cloud Contact Center integrates with a variety of modern communication platforms, including Microsoft Teams, Skype for Business, and traditional telephony systems, to create a unified and centralised contact centre environment.
Feature-rich, its capabilities include intelligent routing, call queuing, IVR (Interactive Voice Response), skill-based routing, real-time analytics and reporting.
Ability to use the collaboration and communication features of Microsoft Teams.
Enables agents to communicate with each other, consult subject-matter experts, and transfer calls seamlessly using Teams channels and chat functionality.
Provides rich analytics and reporting capabilities, allowing you to monitor and measure key performance indicator metrics related to your contact centre operations, like average handle time, first-call resolution, agent performance, customer satisfaction and more.
Enables managers and supervisors to make data-driven decisions and identify areas for improvement.
This integration helps streamline workflows, enhance team collaboration, and ultimately deliver a better customer experience.