Blogs Posts
Symity achieves Luware gold partner status
by Vicky Holt | Jul 2, 2025 | Microsoft Teams Contact Centres, Blog
We’re proud to announce that Symity has been awarded Gold Partner status by Luware, a global leader in Contact Center solutions for Microsoft Teams.
read more“Lift and Shift” is Not a Strategy: Why Contact Centre Modernisation Demands More than Migration
by Chris Goodwill | May 21, 2025 | Microsoft Teams Contact Centres, Blog
Too many businesses treat contact centre upgrades as simple migrations. Learn why a "lift and shift" approach falls short and how to modernise strategically for lasting impact.
read moreHow Microsoft Dynamics 365 Contact Center empowers housing associations
by Chris Goodwill | Apr 15, 2025 | Microsoft Teams Contact Centres, Blog
Housing Associations in the UK face unique challenges when managing tenant interactions and service requests, which Dynamics 365 Contact Centre can resolve.
read moreCRMs morphing into Customer Experience Platforms by embedding contact centre functionality
by Chris Goodwill | Apr 9, 2025 | Microsoft Teams Contact Centres, Blog
The traditional role of Customer Relationship Management (CRM) systems is evolving rapidly, driven by the convergence of CRM platforms with contact centre functionalities.
read morePowering personas to meet customer service challenges with Dynamics 365 Contact Center
by Chris Goodwill | Apr 7, 2025 | Microsoft Teams Contact Centres, Blog
Insights and solutions using Microsoft Dynamics 365 Contact Center for specific challenges faced by 3 key personas that can be a commonly found in service environments.
read moreHow Microsoft Dynamics 365 Contact Centre can help with overcoming challenges legal organisations face in delivering customer service
by Chris Goodwill | Mar 19, 2025 | Microsoft Teams Contact Centres, Blog
Microsoft Dynamics 365 Contact Center provides an advanced, AI-powered solution to address these challenges effectively.
read moreThe evolving threat of email phishing: Insights from security experts
by Marketing | Mar 5, 2025 | Microsoft Teams Rooms, Blog, Modern Work
Explore in-depth insights in UC Today’s and Pentesec’s - Symity's sister company - collaborative article about the evolving threat of email phishing attacks...
read moreNHS customer service transformation with Microsoft Dynamics 365 Contact Center
by Chris Goodwill | Feb 19, 2025 | Microsoft Teams Contact Centres, Blog
Overcoming challenges for NHS organisations, delivering effective customer service with Microsoft Dynamics 365 Contact Center.
read moreThe 2024 data security landscape: How AI is reshaping protection strategies
by Marketing | Jan 23, 2025 | Microsoft Teams Rooms, Blog, Modern Work
Microsoft’s 2024 Data Security Index report sheds light on emerging trends, challenges, and strategies to safeguard sensitive information while navigating the rise of generative AI....
read moreEnhancing Meetings with AI Features
by Marketing | Jan 15, 2025 | Microsoft Teams Rooms, Blog, Modern Work
Explore what’s next in Teams and beyond from Microsoft Ignite 2024 in UC Today's and Symity's collaborative video.
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