Blog Posts - Symity

Blogs Posts

Microsoft Teams Phone Mobile

by Kieran Lloyd | Apr 6, 2023 | Blog, Microsoft Teams Phone

In an ever-changing mobile / hybrid / remote workplace Teams Phone Mobile allows businesses to utilise mobile network connectivity to access the Teams ecosystem...

The benefits of moving to Contact Centre as a Service (CCaaS)

by Chris Goodwill | Mar 24, 2023 | Blog, Microsoft Teams Contact Centres

What are the benefits of moving to Contact Centre as a Service (CCaaS)? Overall, moving to a CCaaS solution can help businesses improve their customer service while reducing costs and increasing flexibility.

Using Microsoft Teams for Simple Contact Centres

by David French | Dec 31, 2022 | Blog, Microsoft Teams Contact Centres

Did you know that Microsoft Teams Phone System includes a number of call routing functions that can be used to set up a simple contact centre for your organisation?

Enabling Microsoft Teams Rooms for Teams Phone System

by James Hammond | Dec 31, 2022 | Blog, Microsoft Teams Phone, Microsoft Teams Rooms

If you’ve updated your meeting rooms to Microsoft Teams Rooms (MTR) to achieve a simple, all in one solution, having a legacy phone system in the middle of the table for audio conferencing will probably come across as a bit last century.

Best practices when training people to use Teams Phone System

by Richard Lewis | Dec 31, 2022 | Blog, Microsoft Teams Phone

One of the key components to a successful Microsoft Teams Phone System deployment is undoubtedly a well-developed end user training plan. But what exactly should you be considering when planning your training campaign?

New Global ANYWHERE365® Ambassador

by Chris Goodwill | Nov 14, 2022 | Blog

Today Symity, part of the Charterhouse Group proudly announces that Chris Goodwill – Modern Workplace Sales Specialist, has been awarded as one of the 30 global ANYWHERE365® Ambassadors. He was selected from well over 100 worldwide nominations.

The Evolution of the Contact Centre as a Service (CCAAS)

by Chris Goodwill | Nov 13, 2022 | Blog, Microsoft Teams Contact Centres

Since 2020, the working world has turned into an irrevocably different place – and contact centres have transformed right alongside it.

Microsoft Teams Vs Microsoft Teams Rooms

by Wesley Budd | Jun 21, 2022 | Blog, Microsoft Teams Rooms

Over the last couple of years Microsoft has seen a huge shift of businesses moving to Microsoft Teams due to the pandemic. Satya Nadella says a decade of transformation happened over night! Which is saying something. Teams is a great tool which allows...

Capturing Teams Meeting notes easily using Outlook & OneNote

by Chris Goodwill | Sep 22, 2021 | Blog

Have you ever joined a Teams Meeting late? Scrabbling to grab some paper and pen to be able to take notes? Or trying to open OneNote and navigate to the right notebook to add a new section and page? That was me about 12 months ago, then this happened .. Capturing...

Johnson Matthey deploy Microsoft Teams Rooms

by Alex McKight | Aug 10, 2021 | Blog, Case Studies

Over the past few years we have helped Johnson Matthey (JM) - a global leader in sustainable technologies develop Microsoft Teams Rooms as part of their new approach to hybrid working. Teams has grown into a common and simple to use platform, providing JM with...

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