Making sure your customer’s journey through your contact centre is as easy and simple as possible is the key to First Time Resolution (FTR). Native Microsoft Teams Contact Centre technology deployment makes this possible.
If you’re looking for a device that can enhance your team’s collaboration and productivity, then Symity recommends checking out the Yealink Meeting Board 86, an all-in-one interactive display that integrates a 4K touch screen, a 4K camera, a speaker, and a microphone array. It works seamlessly with Microsoft Teams.
According to the latest Work Trend Index from Microsoft, whilst technology has enabled us to work from anywhere, it has also created a massive overload of data, emails, meetings, and notifications that is overwhelming our ability to focus, think creatively, and innovate. The solution: the rise of AI Copilots that will work alongside humans, augmenting their capabilities and transforming their work processes.