Microsoft Teams Contact Centre
Empowering customer service &
enhancing customer experience through AI
Optimise collaboration and customer dialogue management and deliver customer insights with AI-driven Microsoft Teams Contact Centres: seamless, intelligent, and efficient.
Symity leverage cutting-edge technology and intuitive designed Microsoft Teams Contact Centre solutions to deliver better ways of working for your contact centre staff and more efficient platform management for your contact centre administrators.
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Microsoft’s own contact centre solution, Microsoft Dynamics 365 Contact Centre, is particularly capable of delivering exceptional service, offering features including:
Drive efficiencies and effectiveness with collaboration, flexible and remote working for all employees
Bring a new level of conversational AI, security, and automation to the contact centre to power:
– self-service experiences
– live customer engagements
– collaborative agent experiences
– business process automation
– advanced telephony
– fraud prevention capabilities
Reduce resolution times and significantly enhance customer satisfaction by empowering both customers and agents to resolve issues faster and with more personalised service
Why Symity?
As a Microsoft Teams only specialist and trusted Microsoft Solutions parter, delivering all-encompassing solutions, our passionate team’s “can do” proactive approach and agile attitude ensures our customers see a true value in their investment in Microsoft technologies.
Extensive practical experience, specialist skills and in-depth knowledge of delivering exceptional Contact Centre set-ups
‘End-to-end’ design, deployment, adoption and support services, enabling you to leverage the most from your investment in customer facing technologies
Working closely with clients to uncover their current voice business requirements, future aspirations
Comprehensive commercial and technical understanding of the Microsoft Connect, Extend and Power models
Global Ambassador of the Year award by Contact Centre partner Anywhere365®
Proven UK and global Microsoft Teams Phone System and Contact Centre capabilities
Microsoft Dynamics 365 Contact Center – flexible and comprehensive
Seamlessly integrating cutting-edge technology with intuitive design, the Microsoft Dynamics 365 Contact Center leverages Nuance AI, Microsoft Teams, and Dynamics 365 to propel customer service into the future, ensuring operational excellence and efficiency while elevating customer experiences.
By providing best-in-class AI for self-service experiences, live customer engagements, collaborative agent interactions, business process automation, advanced telephony, and fraud prevention, Microsoft Dynamics 365 Contact Center introduces a new level of conversational AI, security, and automation to the contact centre.
This empowers both customers and agents to resolve issues faster and with more personalised service, reducing resolution times and significantly enhancing customer satisfaction.
Watch our 2-min video showcasing its capabilities:
Queues app for Microsoft Teams
The Queues app, integrated within Microsoft Teams, enhances customer engagement and streamlines call management. It enables team members to handle customer calls directly within Teams, offering:
- real-time call queue performance statistics
- customisable call handling options
- CRM integration for quick access to customer information
The app allows collaborative call handling with relevant call controls and outbound call capabilities.
Authorised users (leads) can manage teams, call queues, and auto attendants, supported by comprehensive analytics and reporting.
The Queues app aims to improve customer support efficiency, accelerate call resolution and ensure compliance within the Microsoft 365 ecosystem.
Additional contact centre solution partnerships:
