Microsoft Teams
Contact Centre

Easier ways of working for your contact centre staff – more efficient platform management for your contact centre administrators.

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How do we help you?

With a focus solely on Microsoft Teams-certified Contact Centre solutions, Symity have extensive practical experience, specialist skills and in-depth knowledge of delivering exceptional Contact Centre set-ups.
We offer ‘end-to-end’ design, deployment, adoption and support services for Microsoft Teams-certified Contact Centres. Enabling you to leverage the most from your investment in customer facing technologies.
We work closely with clients to uncover their current voice business requirements, future aspirations, use cases and customer journeys, utilising Microsoft Teams-certified Contact Centre solutions.

Microsoft Teams supports customer interactions, operating as the hub for internal and external customer connection across modes of communication, including chat, video meetings and calling.

Symity maximises the quality of these interactions by leveraging the Microsoft Teams-certified Contact Centre partner ecosystem. We help organisations optimise collaboration and customer dialogue management through integrated Microsoft Teams Contact Centre solutions, employing an innovative approach, ensuring collaboration, flexible and remote working can be offered to all employees.

This helps drive efficiencies and effectiveness across their contact centre platform.

Microsoft Dynamics 365 Contact Center

Microsoft Dynamics 365 Contact Center – flexible and comprehensive:

Seamlessly integrating cutting-edge technology with intuitive design, the Microsoft Dynamics 365 Contact Center leverages Nuance AI, Microsoft Teams, and Dynamics 365 to propel customer service into the future, ensuring operational excellence and efficiency while elevating customer experiences. By providing best-in-class AI for self-service experiences, live customer engagements, collaborative agent interactions, business process automation, advanced telephony, and fraud prevention, Microsoft Dynamics 365 Contact Center introduces a new level of conversational AI, security, and automation to the contact centre.

This empowers both customers and agents to resolve issues faster and with more personalised service, reducing resolution times and significantly enhancing customer satisfaction.

Watch our 2-min video showcasing the capabilities of Microsoft Dynamics 365 Contact Center:

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Why clients partner with us:

• Microsoft Teams only specialist, delivering all-encompassing solutions

• ⁠2021 Microsoft Partner of the Year Awards Finalist in the Meetings, Calling & Devices for Microsoft Teams category at Microsoft Inspire

• ⁠Microsoft Solutions Partner for Modern Work designation, plus 3 Teams Advanced Specialisms (Calling for Microsoft Teams, Meetings and Meeting Rooms for Microsoft Teams, Adoption and Change Management)

• Comprehensive commercial and technical understanding of the Microsoft Connect and Extend models of certification for Contact Centres

• Global Ambassador of the Year award by Contact Centre partner Anywhere365®

• Industry-leading technical skills in Microsoft Teams-certified Contact Centres with a unique service wrap which includes a full Business Continuity Plan

• Proven UK and global Microsoft Teams Phone System and Contact Centre delivery, adoption, app development and support capability

• Trusted partner, employing a “can do” proactive approach and agile attitude, ensuring clients see a true value in their investment in Microsoft technologies

Additional partners: