Adoption & Training

Make the most of your Microsoft Teams solutions and tools by providing training to your employees and facilitating adoption programs

Related Blog Posts »

The successful implementation of communications software solutions is crucial for businesses to stay competitive. However, the mere deployment of cutting-edge software is not enough to ensure its effectiveness.

To truly harness the potential of your Microsoft Teams solution, organizations must focus on three key pillars:


  1. Adoption
  2. Training
  3. Change management

1. Adoption: Embracing the Power of Change

Key points:

  1. Integrating new software into an organization’s operations
  2. Ensuring its acceptance and utilization by users

While software may offer numerous features and functionalities, its true value can only be realized when it is embraced by the users. Successful adoption involves creating a culture that encourages openness, collaboration, and a willingness to embrace change.

When employees recognize the benefits of the software and perceive it as a valuable tool rather than a burden, adoption rates increase, and the organization reaps the rewards.

2. Training: Empowering Users for Optimal Utilization

Training is a crucial element in ensuring the smooth implementation of IT software. Training programs should be designed to:

    • Provide users with comprehensive knowledge of the software’s functionalities, interface, and best practices
    • Equip users with the skills and confidence necessary to leverage the software’s potential
    • Keep users up-to-date with new features and updates, ensuring continuous improvement


    Adoption and training example image

    This will then enhance productivity and efficiency across the organization and maximizing return on investment.

    3. Change Management: Guiding the Transition Process

    Change management is the process of preparing, equipping, and supporting individuals and teams to successfully navigate the transition from old systems to new IT software.

    Change can be met with resistance, scepticism, and fear of the unknown, which can hinder adoption and productivity. By employing change management strategies, organizations can minimize resistance and ensure a smoother transition.

    This involves:

    • Effective communication
    • Involving key stakeholders from the early stages
    • Addressing concerns and misconceptions
    • Providing support throughout the change process

    Change management also encompasses monitoring and measuring the impact of the software implementation, making necessary adjustments, and celebrating successes along the way.

    Benefits of the 3 pillars:

    Increased Efficiency and Productivity:

    Proper adoption and training enable users to leverage the software’s capabilities, leading to improved efficiency and productivity across the organization.

    Improved ROI:

    When software is effectively adopted, and users are trained to utilize its features optimally, organizations maximize their return on investment by fully capitalizing on the software’s potential.

    Enhanced User Experience:

    By prioritizing adoption and training, organizations create a positive user experience, leading to higher satisfaction levels among employees and customers alike.

    Agile and Responsive Environment:

    Effective change management ensures organizations can adapt to evolving technologies and market conditions, fostering an agile and responsive working environment.

    How can we help you with Adoption, Training & Change Management?

    Symity provides adoption services to clients that are deploying Microsoft based solutions including –

    • Teams – From the basics to telephony, conferencing & collaboration
    • Microsoft Teams Rooms
    • Microsoft Teams integrated Contact Centres
    • OneDrive
    • SharePoint
    • Office Apps

    Our team are experts in delivering adoption programs so your employees can use new tools with confidence and ease. On average, our adoption team provides training to over 100 people per day and use the Teams platform to deliver our training virtually with the flexibility to provide onsite training if required.