How Symity can elevate customer service with Microsoft Digital Contact Centre Platform
Watch our 2-minute video showcasing Microsoft’s Digital Contact Centre Platform (DCCP) capabilities and discover the transformative power of DCCP with AI copilot virtual agents boosting productivity.
Seamlessly blending cutting-edge technology, powered with Nuance AI, Teams, and Dynamics 365, with intuitive design, DCCP propels your customer service into the future, ensuring operational excellence and efficiency and elevating customer experiences to new heights.
By delivering best-in-class AI that powers self-service experiences, live customer engagements, collaborative agent experiences, business process automation, advanced telephony, and fraud prevention capabilities, it brings a new level of conversational AI, security, and automation to the contact centre.
This gives both customers and agents tools to resolve issues faster and with more personalised service, thus reducing resolution times while improving customer satisfaction.
Get in touch with one of our Symity experts for more information and to find out how we can help you with this.