How Symity can elevate customer service with Microsoft Digital Contact Centre Platform

Watch our 2-minute video demonstrating Microsoft Digital Contact Centre Platform (DCCP) capabilities and discover the transformative power of DCCP with AI copilot virtual agents boosting productivity.

The platform offers a comprehensive and flexible solution for contact centers, integrating best-in-class AI to enhance self-service experiences, live customer engagements, collaborative agent interactions, business process automation, advanced telephony, and fraud prevention capabilities.

The integration of Nuance elevates the platform with advanced conversational AI, enhanced security, and increased automation. This empowers both customers and agents with tools to resolve issues more quickly and with a personalised touch, thereby reducing resolution times and boosting customer satisfaction.

Get in touch with one of our Symity experts for more information and to find out how we can help you with this.