by Chris Goodwill | Mar 24, 2023 | Blog, Microsoft Teams Contact Centres
What are the benefits of moving to Contact Centre as a Service (CCaaS)? Overall, moving to a CCaaS solution can help businesses improve their customer service while reducing costs and increasing flexibility.
by David French | Dec 31, 2022 | Blog, Microsoft Teams Contact Centres
Did you know that Microsoft Teams Phone System includes a number of call routing functions that can be used to set up a simple contact centre for your organisation?
by Chris Goodwill | Nov 13, 2022 | Blog, Microsoft Teams Contact Centres
Since 2020, the working world has turned into an irrevocably different place – and contact centres have transformed right alongside it.
