by Marketing | Dec 19, 2023 | Microsoft Teams Contact Centres, Blog
Our Contact Centre as a Service (CCaaS) Expert, Chris Goodwill, and UC Today created another great article with in-depth insights around this topic.
by Chris Goodwill | Nov 8, 2023 | Microsoft Teams Contact Centres, Blog
Making sure your customer’s journey through your contact centre is as easy and simple as possible is the key to First Time Resolution (FTR). Native Microsoft Teams Contact Centre technology deployment makes this possible.
by Chris Goodwill | Nov 8, 2023 | Microsoft Teams Contact Centres, Blog
Microsoft Teams certified Contact Centres are a game-changer in the Contact Centre space, offering unparalleled scalability, seamless integrations and a pace of innovation that’s hard to ignore.
by Ben Dobson | Oct 12, 2023 | Microsoft Teams Contact Centres, Blog
Many vendors, old and new, have looked to build upon the Microsoft Ecosystem to ensure they can hit the mark where most of the end user market resides, in Microsoft Teams.
by Chris Goodwill | Oct 4, 2023 | Microsoft Teams Contact Centres, Blog
Organisations striving for success are specifically targeting customer service, expectations, and loyalty. In this dynamic scenario, the modern workplace contact centre isn't just an add-on—it takes a central stage...
by Chris Goodwill | Oct 4, 2023 | Microsoft Teams Contact Centres, Blog
Any business looking to modernise without having the right data will simply not be able to understand what improvements need to be made...