by Chris Goodwill | Nov 8, 2023 | Microsoft Teams Contact Centres, Blog
Making sure your customer’s journey through your contact centre is as easy and simple as possible is the key to First Time Resolution (FTR). Native Microsoft Teams Contact Centre technology deployment makes this possible.
by Chris Goodwill | Nov 8, 2023 | Microsoft Teams Contact Centres, Blog
Microsoft Teams certified Contact Centres are a game-changer in the Contact Centre space, offering unparalleled scalability, seamless integrations and a pace of innovation that’s hard to ignore.
by Chris Goodwill | Oct 4, 2023 | Microsoft Teams Contact Centres, Blog
Organisations striving for success are specifically targeting customer service, expectations, and loyalty. In this dynamic scenario, the modern workplace contact centre isn't just an add-on—it takes a central stage...
by Chris Goodwill | Oct 4, 2023 | Microsoft Teams Contact Centres, Blog
Any business looking to modernise without having the right data will simply not be able to understand what improvements need to be made...
by Chris Goodwill | Oct 4, 2023 | Microsoft Teams Contact Centres, Blog
Call recording is a powerful asset, delivering not just against compliance requirements but also as a tool to enhance staff training, improve employee wellbeing, and gain deep insights into the customer journey, which can drive predictive actions.