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How Public Sector organisations can drive cost savings through Microsoft certified Contact Centre technology

How Public Sector organisations can drive cost savings through Microsoft certified Contact Centre technology

by Chris Goodwill | Sep 15, 2023 | Microsoft Teams Contact Centres, Blog

Contact Centres are under more pressure than ever to deliver on ever increasing customer expectations, business goals and financial targets. We have developed strong commercial and technical acumen which has seen our customers realise real world savings and improvements in their services.
Microsoft certified Contact Centres:  Organisational Culture Change

Microsoft certified Contact Centres: Organisational Culture Change

by Chris Goodwill | Sep 15, 2023 | Microsoft Teams Contact Centres, Blog

At home and at work we all tend to use a range of communication dialogues - from phone, SMS, chatbots & web chat to social media and email. For organisations to be able to reach and engage with their customers...
Microsoft certified Contact Centres:  Organisational Culture Change

How leveraging AI can drive efficiencies within your business

by Chris Goodwill | Aug 25, 2023 | Microsoft Teams Contact Centres, Blog

At home and at work we all tend to use a range of communication dialogues - from phone, SMS, chatbots & web chat to social media and email. For organisations to be able to reach and engage with their customers...
How to embrace omnichannel modalities within your Microsoft Teams Contact Centre

How to embrace omnichannel modalities within your Microsoft Teams Contact Centre

by Chris Goodwill | Aug 25, 2023 | Microsoft Teams Contact Centres, Blog

At home and at work we all tend to use a range of communication dialogues - from phone, SMS, chatbots & web chat to social media and email. For organisations to be able to reach and engage with their customers...
What is Microsoft’s Digital Contact Centre Platform?

What is Microsoft’s Digital Contact Centre Platform?

by Chris Goodwill | Jun 7, 2023 | Microsoft Teams Contact Centres, Blog

Since Microsoft announced its Digital Contact Centre Platform as a new offering in November 2021, its presence within the CCaaS ecosystem continues to evolve and solidify.
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