Are you looking to transform your customer service operations with cutting-edge technology?
Join us for an exclusive webinar as part of Symity’s ‘Lunch and Learn’ series in January 2025, delving deeper into Microsoft Dynamics 365 Contact Center with Alex Hayward (Technical Specialist – Business Applications) from Microsoft and Chris Goodwill (Strategic Partner Manager) at Symity.
Plus, if you attend we’ll provide a follow-up FREE* Half Day Briefing Workshop to kick start your organisation’s journey with Microsoft’s new Contact Centre as a Service (CCaaS) platform.
What you’ll learn?
- Overview of the platform: Discover the powerful benefits of the Microsoft Dynamics 365 Contact Center
- Live Demonstration covering:
- Self-service empowering customers with the right information AI powered Unified Routing, escalating to the most skilled agent
- Agent Assist through Copilot as a super power for service
- New Autonomous Agents, showcasing how you can build capacity with ease
- What the future will bring as the platform evolves
We look forward to seeing you at the webinar.
Team Symity
Date: Tue 28/01/2025
Time: 12:00 – 13:00 GMT
Venue: Online