Discover how Microsoft Dynamics 365 Contact Center integrates with Copilot and AI in this 43min video.
Topics covered:
- Summary – 2min
- 3 benefit pillars – 2min
- 1st pillar – self-service – 7min
- 2nd pillar – assisted service – 2min
- 3rd pillar – driving efficiencies – 2min
- Platforms – 6min
- Case studies – 10min
- Stats efficiencies and optimisations – 2min