Webinar #2 – Empowering Agents: The Heart of Exceptional Service
Date: 08/07/25
Time: 11:30 – 12:15 GMT
Venue: Teams Online
Dynamics 365 Contact Center delivers a wide range of features and benefits for customer service focused organisations, but what does it mean for key personas who interact with the technology? In this webinar mini-series we’re going to distil and discuss 3 key personas: Customers; Agents and Service Leaders
We’d like to invite you to join us for an insightful webinar focused on the Agent persona and how Dynamics 365 Contact Center enables agents to excel by overcoming challenges like information overload and high stress levels.
Key highlights include:
🖥️ Unified agent desktop for streamlined workflows.
🤖 AI-powered assistance and task automation to reduce stress.
🙂 Real-time sentiment analysis for more impactful conversations.
📈 Empower your agents to deliver exceptional service with confidence and efficiency. Help address agent burnout and ensure higher satisfaction for both agents and customers.
Plus, if you attend, we’ll provide a follow up FREE Contact Modernisation Workshop to kick start your organisation’s journey with Microsoft’s new Contact Centre as a Service (CCaaS) platform.
Why Attend?
- Expert Insights: Gain knowledge from Microsoft experts who will guide you through the platform’s capabilities.
- Interactive Q&A: Have your questions answered in real-time by our panel of specialists.
- Exclusive Workshop: For those who attend and interested we will provide a follow-up workshop
Who Should Attend?
- Customer Service Managers, Contact Centre Managers, Chief Operating Officers, Head of Service, Head of Customer Experience, Business Leaders
Register Now to secure your spot and take the first step towards revolutionising your customer service with Dynamics 365 Contact Center. Don’t miss this opportunity to stay ahead of the curve and deliver exceptional customer experiences.