See first-hand in this 30min video how Microsoft certified Contact Centres with AI can drive efficiency and improve customer experience in the Modern Workplace.
Topic overview:
- Anywhere365 connection models
- Anywhere365 Infinity product news: starting at 6:06min
- Examples of how customers have already benefited from using AI in the contact centre space: starting at 9:00min
- Will AI replace contact centre agents?: starting at 15:55min
- Shift in contact centre role and tasks: Making agents more efficient through the use of AI and hence improving the customer journey: starting at 19:42min
- When can we expect to start using the Infinity technology?: starting at 29:00min
- What AI models are you using or do you integrate with customers’ existing AI providers?: starting at 31:25min