Discover how to deliver exceptional customer experiences using Microsoft Dynamics 365 Contact Center.
This is the first session in our exclusive three-part webinar series focused on the key personas driving service transformation – Customers, Agents, and Service Leaders.
In this session, we explore how to truly understand and meet the needs of today’s empowered customers. Learn how Microsoft Dynamics 365 helps organisations create connected, consistent, and proactive experiences across all touchpoints.
What you’ll learn:
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Why customer expectations have shifted, and what that means for your business
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How to personalise experiences with real-time data and AI insights
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Ways to unify communication channels and reduce friction across the customer journey
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Real-world use cases showcasing successful Dynamics 365 deployments
Whether you’re in customer service, marketing, or digital transformation, this webinar will give you practical insights to improve satisfaction, retention, and loyalty.
Topics covered:
- Intro & Agenda – 0:00
- Microsoft Technology Stack – 02:40
- Delivering exceptional service / self service – 14:16
- Benefits & ROI – 28:13
- Success Stories – 32:00
- Q&A & Close – 35:08