The new Contact Centre environment and how to overcome its challenges:
Tune into this insightful 45-minute recording, featuring Oli Lifely from Luware and Chris Goodwill, Symity’s Contact Centre as a Service (CCaaS) expert, as they delve into the CCaaS marketplace, omnichannel functionality and how we can challenge the industry norms around what was traditional contact centre use.

Topic overview:

  • Is voice still king in the contact centre?
  • Does Microsoft Teams offer customers a single offering for voice?
  • Live demo – escalate mobile voice call to video call
  • Live demo – external tasking routing
  • How does Luware compare to other offers in the Microsoft-certified Contact Centre space?