The new Contact Centre environment and how to overcome its challenges:
Tune into this insightful 45-minute recording, featuring Oli Lifely from Luware and Chris Goodwill, Symity’s Contact Centre as a Service (CCaaS) expert, as they delve into the CCaaS marketplace, omnichannel functionality and how we can challenge the industry norms around what was traditional contact centre use.
- Is voice still king in the contact centre?
- Does Microsoft Teams offer customers a single offering for voice?
- Live demo – escalate mobile voice call to video call
- Live demo – external tasking routing
- How does Luware compare to other offers in the Microsoft-certified Contact Centre space?