Managed Service & Support
As meeting environments become increasingly diverse our customers are looking for support solutions that cover a wide array of Microsoft Teams-certified meeting spaces.
Symity’s support service is extensive, with comprehensive coverage for AV hardware and software, the Microsoft Teams Room App, room booking panels, Teams desk phones and Microsoft Teams.
An end-to-end support service that integrates quickly and easily with existing client IT support models to extend knowledge and operational support capability
Maximise the benefits of your AV investment and reduce business disruption by maintaining AV uptime and consequently increasing user-adoption and satisfaction with AV meeting spaces
Free up your IT team to focus on other priorities by using Symity support specialists for your modern workplace environment support, reducing the need for scaling internal IT departments with specialist knowledge
Symity Assist – your self-help solution
An on demand tailored video support for users of Microsoft Teams Rooms, Symity Assist is a cloud-based SaaS service that offers a suite of MS Teams Room bitesized video training materials.
Customised specifically to deliver optimised training for users whilst in a meeting room environment, these materials are regularly updated with the content-rich supporting information users need to get the best out of their meeting rooms experience.
Symity can also support the following unified communications areas:
- CCaaS (Contact Centre as a Service)
- ACaaS (Attendant Console as a Service)
- CRaaS (Call Recording as a Service)
- DRaaS (Direct Routing as a Service)
Our support in these areas could include, for example, a full facility/environment/usage analysis to help improve efficiencies and hence reduce costs.
Symity end-to-end support
We collaborate closely with our clients to fully understand their needs so that we can recommend the appropriate level of support coverage that delivers a bespoke solution for the client.
Our three core services are:
- Elemental
- Essential
- Enhance
They can be enhanced with with optional services, as follows:
