Microsoft Teams Contact Centre

Housing Associations in the UK face unique challenges when managing tenant interactions and service requests, which Dynamics 365 Contact Centre can resolve.

The traditional role of Customer Relationship Management (CRM) systems is evolving rapidly, driven by the convergence of CRM platforms with contact centre functionalities.

Insights and solutions using Microsoft Dynamics 365 Contact Center for specific challenges faced by 3 key personas that can be a commonly found in service environments.

Microsoft Dynamics 365 Contact Center provides an advanced, AI-powered solution to address these challenges effectively.

Overcoming challenges for NHS organisations, delivering effective customer service with Microsoft Dynamics 365 Contact Center.

In-depth insights into how Microsoft Dynamics 365 Contact Center is transforming Customer Service in UK Central Government.

Symity and Xpedition joint partnership announcement: Uniting to drive excellence in customer experience and digital contact centre solutions - the aim of our joint partnership agreement.

This article explores how Microsoft Dynamics 365 Contact Center enhances customer experience, improves operational efficiency and ensures compliance.

Our Contact Centre as a Service (CCaaS) Expert, Chris Goodwill, and UC Today created another great article with in-depth insights around this topic.