Symity and Xpedition joint partnership announcement: driving excellence in customer experience and digital contact centre solutions

by Chris Goodwill | Nov 19, 2024 | Microsoft Teams Contact Centres, Blog

Symity and Xpedition joint partnership announcement: Uniting to drive excellence in customer experience and digital contact centre solutions - the aim of our joint partnership agreement.

Microsoft Dynamics 365 Contact Center: Revolutionising Customer Engagement in Financial Services

by Chris Goodwill | Jul 22, 2024 | Microsoft Teams Contact Centres, Blog

This article explores how Microsoft Dynamics 365 Contact Center enhances customer experience, improves operational efficiency and ensures compliance.

Improving customer experience through Microsoft Teams Contact Centre deployment

by Chris Goodwill | Nov 8, 2023 | Microsoft Teams Contact Centres, Blog

Making sure your customer’s journey through your contact centre is as easy and simple as possible is the key to First Time Resolution (FTR). Native Microsoft Teams Contact Centre technology deployment makes this possible.

Moving your Contact Centre to the Cloud using Microsoft powered solutions

by Chris Goodwill | Nov 8, 2023 | Microsoft Teams Contact Centres, Blog

Microsoft Teams certified Contact Centres are a game-changer in the Contact Centre space, offering unparalleled scalability, seamless integrations and a pace of innovation that’s hard to ignore.

What do you need to consider ensuring success through the deployment of a Microsoft Teams Contact Centre?

by Chris Goodwill | Oct 4, 2023 | Microsoft Teams Contact Centres, Blog

Organisations striving for success are specifically targeting customer service, expectations, and loyalty. In this dynamic scenario, the modern workplace contact centre isn't just an add-on—it takes a central stage...