by Chris Goodwill | Aug 21, 2025 | Microsoft Teams Contact Centres, Blog
Contact centre service leaders and supervisors face a balancing act that’s harder than ever. Deliver exceptional customer experience, keep costs under control, support and retain agents, respond to constant change. All while being asked to do more with less.
by Chris Goodwill | Aug 14, 2025 | Microsoft Teams Contact Centres, Blog
We often talk about the customer journey, but what about the people behind the scenes making it happen?
by Chris Goodwill | Aug 5, 2025 | Microsoft Teams Contact Centres, Blog
Today customers expect more: speed, consistency, self-service, and personalisation. And when businesses fail to deliver, they don’t just lose a sale, they lose trust.
by Chris Goodwill | May 21, 2025 | Microsoft Teams Contact Centres, Blog
Too many businesses treat contact centre upgrades as simple migrations. Learn why a "lift and shift" approach falls short and how to modernise strategically for lasting impact.
by Chris Goodwill | Apr 15, 2025 | Microsoft Teams Contact Centres, Blog
Housing Associations in the UK face unique challenges when managing tenant interactions and service requests, which Dynamics 365 Contact Centre can resolve.
