We are thrilled to announce a strategic partnership between Xpedition and Symity, two industry leading Microsoft Solution Partners dedicated to delivering unparalleled customer service solutions.
As members of the prestigious Microsoft Inner Circle, Xpedition help guide organisations on their Customer Service transformation journey leveraging Microsoft Dynamics 365 Customer Service, Copilot for Service and Microsoft Power Platform.
“This collaboration marks the beginning of an exciting journey that promises to revolutionise the way businesses interact with their customers while allowing them to streamline their operations for long-term success.”, explained Peter Cutts, Solutions Director, Xpedition.
Symity, as winner of the 2024 global Microsoft Partner of the Year for Converged Communications award, offers ‘end-to-end’ design, deployment, adoption and support services for Microsoft Dynamics 365 Contact Center, Microsoft Teams Phone solutions, Microsoft Teams Rooms, Copilot for Microsoft 365, and Microsoft Security services in the UK and globally.
Chris Goodwill, Strategic Partner Manager and Solution Specialist, Symity stated: “Our partnership with Xpedition allows us to offer an unparalleled blend of customer service excellence and innovative digital contact centre solutions, ensuring our clients receive the most comprehensive and effective tools to elevate their customer interactions.”
Our joint offerings
- Enhanced customer engagement: By integrating our solutions, we will provide businesses with a comprehensive platform to manage customer interactions effectively across various channels, including voice, email, chat, and social media.
- Streamlined operations: Our joint offering will enable businesses to automate and optimise their contact centre operations, leading to increased efficiency and reduced operational costs.
- Data-driven insights: Leveraging advanced analytics, we will help businesses gain valuable insights into customer behaviour and preferences, enabling them to make informed decisions and enhance customer satisfaction.
- Scalable solutions: Our partnership will allow us to deliver scalable solutions that can grow with businesses, ensuring they have the tools they need to succeed at every stage of their journey.
About Xpedition
Xpedition is a leading Microsoft Solutions Partner and Inner Circle member, specialising in innovative customer service and sales solutions. With over 25 years’ experience delivering over 1300 successful transformation projects, Xpedition empowers Sales, Marketing and Customer Service teams with powerful automation, analytics and insights to accelerate customer acquisition and retention.
Leveraging the power of Dynamics 365 for Customer Service infused with Microsoft Copilot and Agents Xpedition helps businesses enhance their customer interactions, improve efficiency, and achieve greater operational success. Our customer service proposition is built on a deep understanding of the unique needs of our clients, allowing us to tailor solutions that drive results and exceed expectations.
Symity, part of the Charterhouse Group, is here to help you or your organisation on your journey to improve customer experience with modern Microsoft Teams Contact Centre solutions.
Get in touch with our Team today to find out how Symity can help you with this.
More in our CCaaS Hub.
Chris Goodwill
Strategic Partner Manager and Solution Specialist
Symity