Microsoft Teams Contact Centre
How modern service leaders are reimagining the contact centre
by Chris Goodwill | Aug 21, 2025 | Microsoft Teams Contact Centres, Blog
Contact centre service leaders and supervisors face a balancing act that’s harder than ever. Deliver exceptional customer experience, keep costs under control, support and retain agents, respond to constant change. All while being asked to do more with less.
read moreBehind every great customer experience is a supported agent
by Chris Goodwill | Aug 14, 2025 | Microsoft Teams Contact Centres, Blog
We often talk about the customer journey, but what about the people behind the scenes making it happen?
read moreFrom frustration to loyalty: Why it’s time to rethink the Contact Center
by Chris Goodwill | Aug 5, 2025 | Microsoft Teams Contact Centres, Blog
Today customers expect more: speed, consistency, self-service, and personalisation. And when businesses fail to deliver, they don’t just lose a sale, they lose trust.
read moreSymity achieves Luware gold partner status
by Marketing | Jul 2, 2025 | Microsoft Teams Contact Centres, Blog
We’re proud to announce that Symity has been awarded Gold Partner status by Luware, a global leader in Contact Center solutions for Microsoft Teams.
read more“Lift and Shift” is Not a Strategy: Why Contact Centre Modernisation Demands More than Migration
by Chris Goodwill | May 21, 2025 | Microsoft Teams Contact Centres, Blog
Too many businesses treat contact centre upgrades as simple migrations. Learn why a "lift and shift" approach falls short and how to modernise strategically for lasting impact.
read moreHow Microsoft Dynamics 365 Contact Center empowers housing associations
by Chris Goodwill | Apr 15, 2025 | Microsoft Teams Contact Centres, Blog
Housing Associations in the UK face unique challenges when managing tenant interactions and service requests, which Dynamics 365 Contact Centre can resolve.
read moreCRMs morphing into Customer Experience Platforms by embedding contact centre functionality
by Chris Goodwill | Apr 9, 2025 | Microsoft Teams Contact Centres, Blog
The traditional role of Customer Relationship Management (CRM) systems is evolving rapidly, driven by the convergence of CRM platforms with contact centre functionalities.
read morePowering personas to meet customer service challenges with Dynamics 365 Contact Center
by Chris Goodwill | Apr 7, 2025 | Microsoft Teams Contact Centres, Blog
Insights and solutions using Microsoft Dynamics 365 Contact Center for specific challenges faced by 3 key personas that can be a commonly found in service environments.
read moreHow Microsoft Dynamics 365 Contact Centre can help with overcoming challenges legal organisations face in delivering customer service
by Chris Goodwill | Mar 19, 2025 | Microsoft Teams Contact Centres, Blog
Microsoft Dynamics 365 Contact Center provides an advanced, AI-powered solution to address these challenges effectively.
read moreNHS customer service transformation with Microsoft Dynamics 365 Contact Center
by Chris Goodwill | Feb 19, 2025 | Microsoft Teams Contact Centres, Blog
Overcoming challenges for NHS organisations, delivering effective customer service with Microsoft Dynamics 365 Contact Center.
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