How modern service leaders are reimagining the contact centre

by Chris Goodwill | Aug 21, 2025 | Microsoft Teams Contact Centres, Blog

Contact centre service leaders and supervisors face a balancing act that’s harder than ever. Deliver exceptional customer experience, keep costs under control, support and retain agents, respond to constant change. All while being asked to do more with less.

Behind every great customer experience is a supported agent

by Chris Goodwill | Aug 14, 2025 | Microsoft Teams Contact Centres, Blog

We often talk about the customer journey, but what about the people behind the scenes making it happen?

From frustration to loyalty: Why it’s time to rethink the Contact Center

by Chris Goodwill | Aug 5, 2025 | Microsoft Teams Contact Centres, Blog

Today customers expect more: speed, consistency, self-service, and personalisation. And when businesses fail to deliver, they don’t just lose a sale, they lose trust.

Microsoft Dynamics 365 Contact Center – Service Leaders – Webinar Recording

by Marketing | Jul 21, 2025 | Dynamics 365 Contact Center, On Demand Webinar

Video - Contact Centre
Recorded: 15/07/25
Viewing Time: 47min

Microsoft Dynamics 365 Contact Center – Empowering Agents – Webinar Recording

by Marketing | Jul 17, 2025 | Dynamics 365 Contact Center, On Demand Webinar

Video - Contact Centre
Recorded: 08/07/25
Viewing Time: 45min