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Transforming Customer Service in UK Central Government with Microsoft Dynamics 365 Contact Center

Transforming Customer Service in UK Central Government with Microsoft Dynamics 365 Contact Center

by Chris Goodwill | Dec 5, 2024 | Microsoft Teams Contact Centres, Blog

In-depth insights into how Microsoft Dynamics 365 Contact Center is transforming Customer Service in UK Central Government.
Symity and Xpedition joint partnership announcement: driving excellence in customer experience and digital contact centre solutions

Symity and Xpedition joint partnership announcement: driving excellence in customer experience and digital contact centre solutions

by Chris Goodwill | Nov 19, 2024 | Microsoft Teams Contact Centres, Blog

Symity and Xpedition joint partnership announcement: Uniting to drive excellence in customer experience and digital contact centre solutions - the aim of our joint partnership agreement.
Symity achieves ISO 27001 and 9001 re-certification

Symity achieves ISO 27001 and 9001 re-certification

by Marketing | Sep 17, 2024 | Microsoft Teams Phone, Microsoft Teams Rooms, Microsoft Teams Contact Centres, Blog, Modern Work

Symity are delighted to announce that Charterhouse Group have achieved re-certification in ISO 27001 and 9001.
Microsoft Dynamics 365 Contact Center: Revolutionising Customer Engagement in Financial Services

Microsoft Dynamics 365 Contact Center: Revolutionising Customer Engagement in Financial Services

by Chris Goodwill | Jul 22, 2024 | Microsoft Teams Contact Centres, Blog

This article explores how Microsoft Dynamics 365 Contact Center enhances customer experience, improves operational efficiency and ensures compliance.
The Future of Customer Service: AI-Powered Efficiencies in Contact Centres

The Future of Customer Service: AI-Powered Efficiencies in Contact Centres

by Marketing | Dec 19, 2023 | Microsoft Teams Contact Centres, Blog

Our Contact Centre as a Service (CCaaS) Expert, Chris Goodwill, and UC Today created another great article with in-depth insights around this topic.
The Future of Customer Service: AI-Powered Efficiencies in Contact Centres

Improving customer experience through Microsoft Teams Contact Centre deployment

by Chris Goodwill | Nov 8, 2023 | Microsoft Teams Contact Centres, Blog

Making sure your customer’s journey through your contact centre is as easy and simple as possible is the key to First Time Resolution (FTR). Native Microsoft Teams Contact Centre technology deployment makes this possible.
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