by Chris Goodwill | Aug 25, 2023 | Microsoft Teams Contact Centres, Blog
At home and at work we all tend to use a range of communication dialogues - from phone, SMS, chatbots & web chat to social media and email. For organisations to be able to reach and engage with their customers...
by Chris Goodwill | Aug 25, 2023 | Microsoft Teams Contact Centres, Blog
At home and at work we all tend to use a range of communication dialogues - from phone, SMS, chatbots & web chat to social media and email. For organisations to be able to reach and engage with their customers...
by Chris Goodwill | Jun 7, 2023 | Microsoft Teams Contact Centres, Blog
Since Microsoft announced its Digital Contact Centre Platform as a new offering in November 2021, its presence within the CCaaS ecosystem continues to evolve and solidify.
by Chris Goodwill | Mar 24, 2023 | Microsoft Teams Contact Centres, Blog
What are the benefits of moving to Contact Centre as a Service (CCaaS)? Overall, moving to a CCaaS solution can help businesses improve their customer service while reducing costs and increasing flexibility.
by David French | Dec 31, 2022 | Microsoft Teams Contact Centres, Blog
Did you know that Microsoft Teams Phone System includes a number of call routing functions that can be used to set up a simple contact centre for your organisation?
by Chris Goodwill | Nov 13, 2022 | Microsoft Teams Contact Centres, Blog
Since 2020, the working world has turned into an irrevocably different place – and contact centres have transformed right alongside it.
