by Ben Dobson | Oct 12, 2023 | Microsoft Teams Contact Centres, Blog
Many vendors, old and new, have looked to build upon the Microsoft Ecosystem to ensure they can hit the mark where most of the end user market resides, in Microsoft Teams.
by Wesley Budd | Oct 12, 2023 | Microsoft Teams Rooms, Blog
Increasing adoption and usage of Teams has been instrumental in freeing up workers and helping companies improve access to information to focus on higher-value activities.
by Chris Goodwill | Oct 4, 2023 | Microsoft Teams Contact Centres, Blog
Organisations striving for success are specifically targeting customer service, expectations, and loyalty. In this dynamic scenario, the modern workplace contact centre isn't just an add-on—it takes a central stage...
by Chris Goodwill | Oct 4, 2023 | Microsoft Teams Contact Centres, Blog
Any business looking to modernise without having the right data will simply not be able to understand what improvements need to be made...
by Chris Goodwill | Oct 4, 2023 | Microsoft Teams Contact Centres, Blog
Call recording is a powerful asset, delivering not just against compliance requirements but also as a tool to enhance staff training, improve employee wellbeing, and gain deep insights into the customer journey, which can drive predictive actions.
by Chris Goodwill | Sep 15, 2023 | Microsoft Teams Contact Centres, Blog
Contact Centres are under more pressure than ever to deliver on ever increasing customer expectations, business goals and financial targets. We have developed strong commercial and technical acumen which has seen our customers realise real world savings and improvements in their services.
