Organisations striving for success are specifically targeting customer service, expectations, and loyalty. In this dynamic scenario, the modern workplace contact centre isn't just an add-on—it takes a central stage...

Any business looking to modernise without having the right data will simply not be able to understand what improvements need to be made...

Call recording is a powerful asset, delivering not just against compliance requirements but also as a tool to enhance staff training, improve employee wellbeing, and gain deep insights into the customer journey, which can drive predictive actions.

Contact Centres are under more pressure than ever to deliver on ever increasing customer expectations, business goals and financial targets. We have developed strong commercial and technical acumen which has seen our customers realise real world savings and improvements in their services.

At home and at work we all tend to use a range of communication dialogues - from phone, SMS, chatbots & web chat to social media and email. For organisations to be able to reach and engage with their customers...

Our Strategic Partner Manager and Solutions Specialist, Chris Goodwill, and UC Today provide great insights around this topic in their latest article...