Blogs Posts
Improving customer experience through Microsoft Teams Contact Centre deployment
by Chris Goodwill | Nov 8, 2023 | Microsoft Teams Contact Centres, Blog
Making sure your customer’s journey through your contact centre is as easy and simple as possible is the key to First Time Resolution (FTR). Native Microsoft Teams Contact Centre technology deployment makes this possible.
read moreMoving your Contact Centre to the Cloud using Microsoft powered solutions
by Chris Goodwill | Nov 8, 2023 | Microsoft Teams Contact Centres, Blog
Microsoft Teams certified Contact Centres are a game-changer in the Contact Centre space, offering unparalleled scalability, seamless integrations and a pace of innovation that’s hard to ignore.
read more5 Ways to Prepare for Copilot for Microsoft 365
by Marketing | Nov 7, 2023 | Blog, Modern Work
Gain valuable insights on preparing to use Copilot for Microsoft 365 from this informative article by UCToday and Symity.
read moreOptimised Meetings: How to Create Intelligent Meeting Rooms
by Marketing | Nov 7, 2023 | Microsoft Teams Rooms, Blog
Our Strategic Partner Manager, Wesley Budd, and UC Today created another great article with in-depth insights around optimised Teams Rooms.
read moreYealink Meeting Board 86 for Microsoft Teams Rooms
by Wesley Budd | Nov 2, 2023 | Microsoft Teams Rooms, Blog, Modern Work
If you’re looking for a device that can enhance your team’s collaboration and productivity, then Symity recommends checking out the Yealink Meeting Board 86, an all-in-one interactive display that integrates a 4K touch screen, a 4K camera, a speaker, and a microphone array. It works seamlessly with Microsoft Teams.
read moreHow AI Copilots can fix work and unleash human potential
by Wesley Budd | Oct 23, 2023 | Microsoft Teams Rooms, Blog, Modern Work
According to the latest Work Trend Index from Microsoft, whilst technology has enabled us to work from anywhere, it has also created a massive overload of data, emails, meetings, and notifications that is overwhelming our ability to focus, think creatively, and innovate. The solution: the rise of AI Copilots that will work alongside humans, augmenting their capabilities and transforming their work processes.
read moreContact Centre’s in the digital age – What’s changed?
by Ben Dobson | Oct 12, 2023 | Microsoft Teams Contact Centres, Blog
Many vendors, old and new, have looked to build upon the Microsoft Ecosystem to ensure they can hit the mark where most of the end user market resides, in Microsoft Teams.
read moreThe Forrester Total Economic Impact™ Study Commissioned by Microsoft
by Wesley Budd | Oct 12, 2023 | Microsoft Teams Rooms, Blog
Increasing adoption and usage of Teams has been instrumental in freeing up workers and helping companies improve access to information to focus on higher-value activities.
read moreWhat do you need to consider ensuring success through the deployment of a Microsoft Teams Contact Centre?
by Chris Goodwill | Oct 4, 2023 | Microsoft Teams Contact Centres, Blog
Organisations striving for success are specifically targeting customer service, expectations, and loyalty. In this dynamic scenario, the modern workplace contact centre isn't just an add-on—it takes a central stage...
read moreStruggling to measure, analyse and report on your Contact Centre?
by Chris Goodwill | Oct 4, 2023 | Microsoft Teams Contact Centres, Blog
Any business looking to modernise without having the right data will simply not be able to understand what improvements need to be made...
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