Blogs Posts
How to embrace omnichannel modalities within your Microsoft Teams Contact Centre
by Chris Goodwill | Aug 25, 2023 | Microsoft Teams Contact Centres, Blog
At home and at work we all tend to use a range of communication dialogues - from phone, SMS, chatbots & web chat to social media and email. For organisations to be able to reach and engage with their customers...
read moreDelivering Microsoft Teams Phone deployment at scale
by Paul Taylor | Aug 25, 2023 | Microsoft Teams Phone, Blog
On a recent deployment of Microsoft Teams Phone to a customer with over 100,000 staff, Symity helped deploy nearly 1,000 Microsoft Teams Call Queues across over 800 locations.
read moreAdoption & Training for Copilot for Microsoft 365
by Richard Lewis | Aug 24, 2023 | Blog, Modern Work, Training & Adoption
Copilot for Microsoft 365 is a game-changer for the future of work. To make the most of it, you need to be prepared for it. Adoption and training are the key to unlocking its full potential...
read moreWhat is Symity Assist – and why do you need it for your organisation?
by Richard Lewis | Aug 16, 2023 | Microsoft Teams Rooms, Blog, Modern Work
In today’s dynamic business landscape, seamless communication and collaboration are more critical than ever...
read moreEmbracing Copilot for Microsoft 365
by Ross Parkman | Jul 26, 2023 | Blog, Modern Work
Microsoft’s introduction of Copilot for Microsoft 365 ecosystem is about to change that forever by embedding the power of generative AI into familiar business setting.
read moreMicrosoft and Cisco Partnership
by Wesley Budd | Jul 5, 2023 | Microsoft Teams Rooms, Blog
In June 2023, I travelled to Oslo, Norway, to attend a joint Cisco and Microsoft Partners Conference to learn more about what this partnership provides and how we, Symity, can position this and provide customers with a new experience. (3 minute read)
read moreSymity Shure demonstration 20th June 2023
by Jerome Ifill | Jun 27, 2023 | Microsoft Teams Rooms, Blog
Shure have a lovely facility available for customer demonstrations and meeting hosting. If you are interested in our Teams Meeting Room solutions or a demonstration, we could arrange a meeting at the venue to see the product range in action. (3 minute read)
read moreWhat is Microsoft’s Digital Contact Centre Platform?
by Chris Goodwill | Jun 7, 2023 | Microsoft Teams Contact Centres, Blog
Since Microsoft announced its Digital Contact Centre Platform as a new offering in November 2021, its presence within the CCaaS ecosystem continues to evolve and solidify.
read moreMicrosoft Teams Phone Mobile
by Kieran Lloyd | Apr 6, 2023 | Microsoft Teams Phone, Blog
In an ever-changing mobile / hybrid / remote workplace Teams Phone Mobile allows businesses to utilise mobile network connectivity to access the Teams ecosystem...
read moreThe benefits of moving to Contact Centre as a Service (CCaaS)
by Chris Goodwill | Mar 24, 2023 | Microsoft Teams Contact Centres, Blog
What are the benefits of moving to Contact Centre as a Service (CCaaS)? Overall, moving to a CCaaS solution can help businesses improve their customer service while reducing costs and increasing flexibility.
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