Blogs Posts
What is Symity Assist – and why do you need it for your organisation?
by Richard Lewis | Aug 16, 2023 | Microsoft Teams Rooms, Blog, Modern Work
In today’s dynamic business landscape, seamless communication and collaboration are more critical than ever...
read moreEmbracing Copilot for Microsoft 365
by Ross Parkman | Jul 26, 2023 | Blog, Modern Work
Microsoft’s introduction of Copilot for Microsoft 365 ecosystem is about to change that forever by embedding the power of generative AI into familiar business setting.
read moreMicrosoft and Cisco Partnership
by Wesley Budd | Jul 5, 2023 | Microsoft Teams Rooms, Blog
In June 2023, I travelled to Oslo, Norway, to attend a joint Cisco and Microsoft Partners Conference to learn more about what this partnership provides and how we, Symity, can position this and provide customers with a new experience. (3 minute read)
read moreSymity Shure demonstration 20th June 2023
by Jerome Ifill | Jun 27, 2023 | Microsoft Teams Rooms, Blog
Shure have a lovely facility available for customer demonstrations and meeting hosting. If you are interested in our Teams Meeting Room solutions or a demonstration, we could arrange a meeting at the venue to see the product range in action. (3 minute read)
read moreWhat is Microsoft’s Digital Contact Centre Platform?
by Chris Goodwill | Jun 7, 2023 | Microsoft Teams Contact Centres, Blog
Since Microsoft announced its Digital Contact Centre Platform as a new offering in November 2021, its presence within the CCaaS ecosystem continues to evolve and solidify.
read moreMicrosoft Teams Phone Mobile
by Kieran Lloyd | Apr 6, 2023 | Microsoft Teams Phone, Blog
In an ever-changing mobile / hybrid / remote workplace Teams Phone Mobile allows businesses to utilise mobile network connectivity to access the Teams ecosystem...
read moreThe benefits of moving to Contact Centre as a Service (CCaaS)
by Chris Goodwill | Mar 24, 2023 | Microsoft Teams Contact Centres, Blog
What are the benefits of moving to Contact Centre as a Service (CCaaS)? Overall, moving to a CCaaS solution can help businesses improve their customer service while reducing costs and increasing flexibility.
read moreUsing Microsoft Teams for Simple Contact Centres
by David French | Dec 31, 2022 | Microsoft Teams Contact Centres, Blog
Did you know that Microsoft Teams Phone System includes a number of call routing functions that can be used to set up a simple contact centre for your organisation?
read moreEnabling Microsoft Teams Rooms for Teams Phone System
by James Hammond | Dec 31, 2022 | Microsoft Teams Phone, Microsoft Teams Rooms, Blog
If you’ve updated your meeting rooms to Microsoft Teams Rooms (MTR) to achieve a simple, all in one solution, having a legacy phone system in the middle of the table for audio conferencing will probably come across as a bit last century.
read moreBest practices when training people to use Teams Phone System
by Richard Lewis | Dec 31, 2022 | Microsoft Teams Phone, Blog
One of the key components to a successful Microsoft Teams Phone System deployment is undoubtedly a well-developed end user training plan. But what exactly should you be considering when planning your training campaign?
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