Blogs Posts
Microsoft and Cisco Partnership
by Wesley Budd | Jul 5, 2023 | Microsoft Teams Rooms, Blog
In June 2023, I travelled to Oslo, Norway, to attend a joint Cisco and Microsoft Partners Conference to learn more about what this partnership provides and how we, Symity, can position this and provide customers with a new experience. (3 minute read)
read moreSymity Shure demonstration 20th June 2023
by Jerome Ifill | Jun 27, 2023 | Microsoft Teams Rooms, Blog
Shure have a lovely facility available for customer demonstrations and meeting hosting. If you are interested in our Teams Meeting Room solutions or a demonstration, we could arrange a meeting at the venue to see the product range in action. (3 minute read)
read moreWhat is Microsoft’s Digital Contact Centre Platform?
by Chris Goodwill | Jun 7, 2023 | Microsoft Teams Contact Centres, Blog
Since Microsoft announced its Digital Contact Centre Platform as a new offering in November 2021, its presence within the CCaaS ecosystem continues to evolve and solidify.
read moreMicrosoft Teams Phone Mobile
by Kieran Lloyd | Apr 6, 2023 | Microsoft Teams Phone, Blog
In an ever-changing mobile / hybrid / remote workplace Teams Phone Mobile allows businesses to utilise mobile network connectivity to access the Teams ecosystem...
read moreThe benefits of moving to Contact Centre as a Service (CCaaS)
by Chris Goodwill | Mar 24, 2023 | Microsoft Teams Contact Centres, Blog
What are the benefits of moving to Contact Centre as a Service (CCaaS)? Overall, moving to a CCaaS solution can help businesses improve their customer service while reducing costs and increasing flexibility.
read moreUsing Microsoft Teams for Simple Contact Centres
by David French | Dec 31, 2022 | Microsoft Teams Contact Centres, Blog
Did you know that Microsoft Teams Phone System includes a number of call routing functions that can be used to set up a simple contact centre for your organisation?
read moreEnabling Microsoft Teams Rooms for Teams Phone System
by James Hammond | Dec 31, 2022 | Microsoft Teams Phone, Microsoft Teams Rooms, Blog
If you’ve updated your meeting rooms to Microsoft Teams Rooms (MTR) to achieve a simple, all in one solution, having a legacy phone system in the middle of the table for audio conferencing will probably come across as a bit last century.
read moreBest practices when training people to use Teams Phone System
by Richard Lewis | Dec 31, 2022 | Microsoft Teams Phone, Blog
One of the key components to a successful Microsoft Teams Phone System deployment is undoubtedly a well-developed end user training plan. But what exactly should you be considering when planning your training campaign?
read moreNew Global ANYWHERE365® Ambassador
by Chris Goodwill | Nov 14, 2022 | Blog
Today Symity, part of the Charterhouse Group proudly announces that Chris Goodwill – Modern Workplace Sales Specialist, has been awarded as one of the 30 global ANYWHERE365® Ambassadors. He was selected from well over 100 worldwide nominations.
read moreThe Evolution of the Contact Centre as a Service (CCAAS)
by Chris Goodwill | Nov 13, 2022 | Microsoft Teams Contact Centres, Blog
Since 2020, the working world has turned into an irrevocably different place – and contact centres have transformed right alongside it.
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