Microsoft Teams Contact Centre
How leveraging AI can drive efficiencies within your business
by Chris Goodwill | Aug 25, 2023 | Microsoft Teams Contact Centres, Blog
At home and at work we all tend to use a range of communication dialogues - from phone, SMS, chatbots & web chat to social media and email. For organisations to be able to reach and engage with their customers...
read moreHow to embrace omnichannel modalities within your Microsoft Teams Contact Centre
by Chris Goodwill | Aug 25, 2023 | Microsoft Teams Contact Centres, Blog
At home and at work we all tend to use a range of communication dialogues - from phone, SMS, chatbots & web chat to social media and email. For organisations to be able to reach and engage with their customers...
read moreWhat is Microsoft’s Digital Contact Centre Platform?
by Chris Goodwill | Jun 7, 2023 | Microsoft Teams Contact Centres, Blog
Since Microsoft announced its Digital Contact Centre Platform as a new offering in November 2021, its presence within the CCaaS ecosystem continues to evolve and solidify.
read moreThe benefits of moving to Contact Centre as a Service (CCaaS)
by Chris Goodwill | Mar 24, 2023 | Microsoft Teams Contact Centres, Blog
What are the benefits of moving to Contact Centre as a Service (CCaaS)? Overall, moving to a CCaaS solution can help businesses improve their customer service while reducing costs and increasing flexibility.
read moreUsing Microsoft Teams for Simple Contact Centres
by David French | Dec 31, 2022 | Microsoft Teams Contact Centres, Blog
Did you know that Microsoft Teams Phone System includes a number of call routing functions that can be used to set up a simple contact centre for your organisation?
read moreThe Evolution of the Contact Centre as a Service (CCAAS)
by Chris Goodwill | Nov 13, 2022 | Microsoft Teams Contact Centres, Blog
Since 2020, the working world has turned into an irrevocably different place – and contact centres have transformed right alongside it.
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