Blog Posts

Blogs Posts

The benefits of moving to Contact Centre as a Service (CCaaS)

by Chris Goodwill | Mar 24, 2023 | Microsoft Teams Contact Centres, Blog

What are the benefits of moving to Contact Centre as a Service (CCaaS)? Overall, moving to a CCaaS solution can help businesses improve their customer service while reducing costs and increasing flexibility.

Using Microsoft Teams for Simple Contact Centres

by David French | Dec 31, 2022 | Microsoft Teams Contact Centres, Blog

Did you know that Microsoft Teams Phone System includes a number of call routing functions that can be used to set up a simple contact centre for your organisation?

Enabling Microsoft Teams Rooms for Teams Phone System

by James Hammond | Dec 31, 2022 | Microsoft Teams Phone, Microsoft Teams Rooms, Blog

If you’ve updated your meeting rooms to Microsoft Teams Rooms (MTR) to achieve a simple, all in one solution, having a legacy phone system in the middle of the table for audio conferencing will probably come across as a bit last century.

Best practices when training people to use Teams Phone System

by Richard Lewis | Dec 31, 2022 | Microsoft Teams Phone, Blog

One of the key components to a successful Microsoft Teams Phone System deployment is undoubtedly a well-developed end user training plan. But what exactly should you be considering when planning your training campaign?

New Global ANYWHERE365® Ambassador

by Chris Goodwill | Nov 14, 2022 | Blog

Today Symity, part of the Charterhouse Group proudly announces that Chris Goodwill – Modern Workplace Sales Specialist, has been awarded as one of the 30 global ANYWHERE365® Ambassadors. He was selected from well over 100 worldwide nominations.

The Evolution of the Contact Centre as a Service (CCAAS)

by Chris Goodwill | Nov 13, 2022 | Microsoft Teams Contact Centres, Blog

Since 2020, the working world has turned into an irrevocably different place – and contact centres have transformed right alongside it.

Microsoft Teams Vs Microsoft Teams Rooms

by Wesley Budd | Jun 21, 2022 | Microsoft Teams Rooms, Blog

Over the last couple of years Microsoft has seen a huge shift of businesses moving to Microsoft Teams due to the pandemic. Satya Nadella says a decade of transformation happened over night! Which is saying something. Teams is a great tool which allows...

Capturing Teams Meeting notes easily using Outlook & OneNote

by Chris Goodwill | Sep 22, 2021 | Blog

Have you ever joined a Teams Meeting late? Scrabbling to grab some paper and pen to be able to take notes? Or trying to open OneNote and navigate to the right notebook to add a new section and page? That was me about 12 months ago, then this happened .. Capturing...

Are your vendor partnerships super charged and work both ways?

by Chris Goodwill | Jul 14, 2021 | Blog

I have been working with Anywhere365 for over 5 years now, both in my current role with Symity and previously with another Microsoft Partner. When Mitel made Contact Centre for Lync end of life, we went to market and looked for a Microsoft Certified solution...

Microsoft Most Valuable Professionals

by Marketing | Jul 14, 2021 | Blog

We are proud to have two MVPs at Symity! Microsoft Most Valuable Professionals (MVPs) are technology experts who passionately share their knowledge with the community. They have an unstoppable urge to get their hands on new, exciting technologies. They have deep...

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